You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure after receiving the item.
Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
After we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after we receive your return.
The amount refunded will be for the cost of the returned item(s) only. Original shipping fees are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time for the refund to be officially posted to your account. If you've done this and still haven't received your refund, please contact us immediately.
When contacting us about a missing refund, please have your order number and proof of purchase ready. We will investigate the issue and work with our payment processor to resolve it as quickly as possible. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Glowishqh
Address: 10819 Bluegrass Pkwy, Jeffersontown, KY
E-Mail: [email protected]
Phone: +1 835 400 3904
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays.
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